It is important that you read and understand these terms and conditions before you place an order with us. If there any terms or conditions you do not understand or do not accept, then please discuss this with a member of our staff before you place an order.
The term Pastwest ltd, trading as One Way Music, “us” or “we”, refers to the owner of the website whose registered office is -
122/123 Salop Street
Company registration number – 1668336
VAT registration number – GB 369780496
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials found or offered on this website for
any particular purpose. You acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
· Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· You may not create a link to this website from another website or document without One Way Music’s prior written consent.
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
All goods are sold in accordance with the Consumer Protection (Distance selling) regulations 2000 and the Sale of Goods Act 1979 (as amended)
Purchase of goods
All orders made by you through www.one-way-music.co.uk are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party as all the elements needed for a contract to have been formed, have not been achieved.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note, this email is an automated acknowledgement and is NOT an acceptance of your order.
Order acceptance and the completion of the contract between you the customer and One Way Music, will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in the section 'Cancellation and Returns'. If we do not accept an order, a full refund will be processed.
The following are examples of why we may refuse to accept an order:
(I) We cannot obtain authorisation from the bank or suspect fraud. (ii) The billing address and delivery address are different. (iii) There have been errors/issues with the description of the goods. (iv) The goods are no longer available.
2. Delivery of goods
One Way Music reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified to you either in writing and or verbal communication. In some cases, orders of excessive size, weight, or value may take longer than the estimated time.
We cannot be held responsible for delays in deliveries by third party couriers, however, wherever possible we will endeavour to notify you of any such delays.
In the event of any issue with your order, such as errors in stock levels, or clerical errors in the order process, we will either notify you of a new delivery date, or provide you with the option of another delivery date.
One Way Music reserve the right to deliver only to the cardholders billing address. No exceptions will be made.
3. Cancellation & Returns
Under the conditions and provisions of the Consumer Protection (Distance selling Regulations), we operate a 'cooling off' returns period, for goods that are in their original condition. This allows UK and EU customers the right to cancel their orders up to 7working days after, the day following receipt of goods and notice of cancellation.
If you wish to exercise your rights to cancel this contract within this cancellation period, you need to notify us of this in writing, either by letter or in email.
You should return the goods to us within a reasonable time frame (normally within 7 working days) and take reasonable care in doing so as set out within the Consumer Protection (distance selling) regulations.
The risk and cost of returning goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged, faulty or not as described and this has been verified by us.
The right to return goods to us as mentioned above does not apply in the following situations, UNLESS a product is faulty, not of a satisfactory quality or not as described as set out within the provisions of the Sale of Goods Act 1979 (as amended).
All microphones, any in ear monitors and any other items that touch your mouth, nose or inner ear if you have removed them from any packaging.
Bespoke orders, customised products where an item has been altered or customised to a customers specifications and goods that have been installed and that cannot be returned to the same physical state as they were in when we delivered them to you.
Software, hardware and software bundled goods, media, sample CD's and any other goods which are subject to copyright and which have been unsealed by you.
Events beyond our control
We will not be liable for any failure to perform our obligations under the contract to the extent that such failure is due to an event which is beyond our reasonable control and may include, but shall not be limited to (i) Acts of terrorism, insurrection, riots, civil unrest and military action; (ii) The exercise of military powers by any local, regional or national governmental authority; (iii) Fire, flood, earthquake, storm and any other natural disasters; (iv) Industrial action, strikes and lock-outs; (v) Pandemic; (vi) Blockage or embargo; and (vii) The failure or delay of supplies of power, fuel, transport, equipment, telecommunications systems, internet or other goods and/or services (including any third party materials).
In any of the circumstance described above, we may suspend performance of our obligation until such time as we are able to, including deferring the date of delivery or reducing the volume of goods ordered by you.
Ownership and risk
You will become the owner of the goods when we have received full payment of the price and and the goods have been delivered to you at the delivery/billing address.
The risk of loss or damage to the goods will pass to you upon delivery and it is your responsibility to insure the goods from that time.
Any goods that you return to us in accordance with the clauses set out within these Terms and Conditions are at your risk until we receive them , it is your responsibility to ensure that any goods you return are correctly addressed, securely packaged and where necessary, correctly insured.
Payment, pricing and description of goods.
All our prices are shown in pounds sterling (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU.
One Way Music does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside the European Union zone. It is the customers responsibility to cover all charges related to Customs and the import of goods.
All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. We will notify you of any error as soon as possible. In the event that a price or shipping charge is incorrectly displayed, One Way Music will offer you either the product/service at the correct price, or a refund in full. We are not under any obligation to honour an incorrect price.
All credit and debit card processing is encrypted and handled by (%%%%%) and as such we do not see your card details at any time. We currently accept the following methods of online payment, VISA, VISA Debit, Mastercard, Solo, Maestro, VISA electron, bank transfer in GBP. ???
Product images are for illustration purposes only , One Way Music cannot be held responsible for differences in the manufacturers imagery and the actual product
All goods are supplied with a 12 month manufacturers warranty unless specified otherwise. All pre owned Guitars carry a 90 day warranty. Perishable items such as Valves and pre owned Valve Amplifiers carry a 30 day warranty.
Any extended warranty offered by a manufacturer must be arranged by the customer. We are not responsible for organising such warranties, however, duplicate receipts may be able to be produced upon request.
All new Guitars purchased from us with a value of over £200.00 are eligible for our exclusive limited service warranty. This service requires production upon request a copy of the original Service card and is subject to our terms and conditions.
Past West Ltd, trading as One Way Music and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damages that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income, profits, loss of business, goodwill, loss of data or loss of opportunity.
We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.