One Way Music was first established in 1981, by 2 ex-members of local 60’s group ‘The Californians’; being Roger Clarke & Mike Brookes, who both wanted to continue working in contact with the Music Business which they both loved.
It very soon became apparent to them that in order to compete in business with other stores, they needed a different approach to help make them succeed and stand out from the crowd.
From day 1, One Way Music has been totally unique in using their ability to ‘Set-Up’ all their Instruments for best playability, before they leave the shop. They have always done this service ‘free of charge’ and additionally; any further services (which are periodically required by all instruments) have also been performed free of any labour charges to everyone purchasing from OWM, to the extent that all their stringed instruments sold over £200 value also include complete Fret-Dressing to accuracies approaching .001” along the entire length of the neck. (This is far more accurate than all Manufacturers new tolerances).
Andy Neville joined Roger and Mike at OWM soon after its conception and he too learned the skill of setting up and servicing Guitars, to the extent that the majority of work is now carried out by himself.
With the event of Roger’s retirement 2 years ago, both Mike-the Owner and Andy- the Manager make certain that the original approach to good Customer service carries on.
They also have the expert assistance of 2 more long serving and accomplished Staff members; being John Barnett and Stuart Lambeth who both share OWM approach and commitment to good Customer care.